About the role#
The Supervisory Teller manages the daily operations of the Teller line. You will oversee workflow, delegate tasks, and ensure the branch runs smoothly while providing consistent customer service. This role involves coaching staff, handling complex transactions, and maintaining operational compliance.
What you'll do#
- Supervise daily Teller operations by assigning tasks and monitoring performance.
- Coach and motivate staff to build client relationships and meet referral goals.
- Provide technical guidance on operating procedures and regulatory requirements.
- Cross-train Tellers on new tasks and assist with scheduling.
- Process routine and advanced transactions like large withdrawals, deposits, and loan payments.
- Resolve customer service issues and troubleshoot complex problems.
- Manage your own cash drawer, assist with daily proof, and conduct monthly cash audits.
- Act as a branch security agent and assist with opening or closing the bank vault.
- Promote bank products and services to customers.
What you'll need#
- High school diploma or GED.
- At least 2 years of experience in a Teller position.
- Previous supervisory experience is helpful.
- Strong verbal and written communication skills.
- Ability to train, motivate, and develop staff.
- Proficiency with basic math and computer systems.
- Sound judgment when handling confidential information.
- Detail-oriented approach with the ability to multitask.
- Ability to stand for extended periods.
Location & details#
- Location: Bronx, New York.
- Employment type: Full time.
- Work modality: On-site.
- Availability: Must be able to work weekends and extended hours.
- Flexibility: Ability to work at neighboring branches and travel occasionally for mandatory training is required.
- Sponsorship: Visa sponsorship is not available.
About Apple Bank
Apple Bank is a state-chartered savings bank based in New York. Founded in 1863, the company manages over 17.5 billion dollars in assets. It provides retail banking services to individuals and businesses throughout New York City, Long Island, Westchester, Rockland, and New Jersey. The bank employs over 2,000 people.
How to get in at Apple Bank
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