About the role#
As a Quality & Customer Experience Intern, you will work alongside Quality, Customer Support, Product Engineering, and Business leaders. You will help design customer surveys, analyze feedback, and develop executive dashboards to support data-driven decision-making. This role offers experience in customer experience management, quality systems, and business process improvement.
What you'll do#
- Design and implement an internal and external customer satisfaction survey framework.
- Develop and maintain a repeatable Voice of the Customer (VoC) process.
- Research best practices to develop effective survey questions and methodologies.
- Deploy surveys and collect responses from internal and external customers.
- Analyze feedback to identify trends, risks, and improvement opportunities.
- Calculate and track key performance indicators and customer satisfaction metrics.
- Perform root-cause analysis and provide recommendations based on survey findings.
- Create dashboards, visual reports, and executive scorecards to communicate business insights.
- Present findings to leadership in an actionable format.
- Support continuous improvement initiatives, including corrective and preventive actions.
- Document processes and findings to ensure program sustainability.
What you'll need#
- Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Quality Management, Data Analytics, Information Systems, Marketing, or a related field.
- Strong analytical, quantitative, and problem-solving skills.
- Proficiency in Microsoft Office Suite, specifically Microsoft Excel.
- Strong written and verbal communication skills.
- Attention to detail and organizational skills.
- Ability to manage multiple priorities in a collaborative team environment.
- Self-motivated with a focus on continuous improvement.
- Legal authorization to work in the United States without current or future sponsorship.
- Experience with Power BI or other data visualization tools is preferred.
- Familiarity with survey platforms like Microsoft Forms, Qualtrics, or SurveyMonkey.
- Understanding of customer experience metrics such as NPS, CSAT, and CES.
- Knowledge of basic statistical analysis and experience working with large datasets.
- Exposure to quality management or business process improvement methodologies.
Location & details#
- Location: Round Rock, Texas
- Work Modality: On-site
- Employment Type: Full-time
- Compensation: Paid internship
About Emerson
Emerson operates in the automation machinery manufacturing sector. The company provides technology and engineering solutions for industrial and commercial operations. It maintains a global presence with headquarters in St. Louis, Missouri. The organization employs over 52,000 people.
How to get in at Emerson
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