About the role#
Fidelity Bank & Trust is looking for a Technology Intern to assist with internal IT operations. This role focuses on hardware deployment, device configuration, and infrastructure support within a community banking environment. You will maintain the physical tools that keep the bank running while supporting the staff who use them daily.
What you'll do#
- Configure and deploy desktops, laptops, monitors, and peripheral devices.
- Image and set up workstations for new hires and staff changes.
- Install and troubleshoot printers, scanners, and branch equipment.
- Support basic network hardware setup, including cabling, patch panels, and device swaps.
- Respond to internal technology support requests and assist employees with hardware issues.
- Track inventory of hardware and technology assets.
- Support technology rollouts and branch installations.
- Document technical procedures and solutions.
- Ensure all equipment meets bank security standards and regulatory requirements.
- Work directly with bank employees to provide friendly, patient support.
What you'll need#
- Pursuing a degree in Information Technology, Computer Science, or a related field.
- Experience with computer hardware.
- Basic understanding of computer components and networking fundamentals.
- Strong customer service mindset and the ability to communicate technical concepts clearly.
- Organized, dependable, and detail-oriented approach.
- High level of integrity and confidentiality.
- Ability to lift and move equipment weighing up to 50 pounds, including bending, stooping, and working in confined spaces.
- Prior customer service experience is preferred.
- Experience with Microsoft Office suite and Active Directory is a plus.
Location & details#
- Location: Dubuque, Iowa.
- Work Modality: On-site.
- Schedule: Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. with flexibility for school schedules.
- Travel: Required to visit bank branches.
- Compensation: This is a paid internship.
About Fidelity Bank & Trust
Fidelity Bank and Trust provides banking services to customers across Iowa, Illinois, Minnesota, and Wisconsin. Founded in 1910, the company operates as a privately held institution with 256 employees. It maintains its headquarters in Dyersville, Iowa. The bank focuses on personal and small business financial services within these regional markets.
How to get in at Fidelity Bank & Trust
Securing an internship at Fidelity Bank and Trust requires a proactive approach to their application cycle. Because early applicants often receive more attention before the candidate pool expands, Intern Insider sends an instant alert the moment a role is published. This allows you to submit your materials among the first candidates. Getting your application in early is a practical way to ensure your profile is seen by the team. You can also improve your response rates by reaching out to the recruiters behind these roles directly. Intern Insider surfaces the specific professionals managing hiring for the company, which helps you ask informed questions about the internship or request a referral. Connecting with the right person often makes a difference compared to waiting in a standard queue.
