About the role#
Ithaca College is hiring a Student IT Service Desk Consultant. This position serves as the first point of contact for technical support across the campus community. You will interact with faculty, staff, and students through video calls, phone calls, email, live chat, and in-person walk-ins.
What you'll do#
- Provide technical support for hardware, software, firmware, networking, printing, security, and user accounts.
- Manage documentation by creating, updating, and routing tickets in the TeamDynamix system.
- Oversee the loaning process for college-owned equipment.
- Complete personalized projects to support your professional development and goals.
What you'll need#
- Clear communication skills and the ability to take initiative.
- A collaborative, inclusive, and respectful approach to teamwork.
- Professional integrity and a commitment to ethical conduct.
- A results-driven mindset with a focus on personal and professional growth.
- Adaptability and responsiveness in a busy environment.
Location & details#
- Location: Ithaca, New York.
- Employment: Part-time, on-site role.
- Compensation: $16.00 per hour.
- Note: This position is subject to a criminal background check.
About Ithaca College
Ithaca College is a private liberal arts institution based in Ithaca, New York. Founded in 1892 as a music conservatory, the college now offers over 90 majors and 70 minors across five schools. It maintains a residential campus environment for a student body supported by approximately 2,881 employees. The institution emphasizes a combination of academic theory and practical performance.
How to get in at Ithaca College
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