About the role#
The Guest Services Internship offers an opportunity to gain hands-on experience in front office operations. You will support the team in delivering efficient and courteous service to guests from their arrival through their departure while maintaining hotel standards.
What you'll do#
- Welcome guests at the front desk and manage the check-in and checkout process.
- Answer guest inquiries regarding hotel services, local attractions, and transportation.
- Handle room reservations, including quoting rates and following specific booking scenarios.
- Operate the PBX console and use two-way radios according to hotel protocols.
- Process mail, packages, and messages for guests.
- Complete daily administrative tasks such as bucket checks, room rate verifications, and housekeeping reports.
- Balance shift paperwork and follow all cash handling and credit policies.
- Maintain a clean work area and assist guests with safe deposit boxes.
- Stay informed about in-house groups, special promotions, and emergency procedures.
What you'll need#
- High school diploma or equivalent.
- Computer proficiency.
- Ability to stand for the duration of your shift.
- Capacity to perform light work, including lifting or moving objects up to 20 pounds.
- Strong verbal and written communication skills with an emphasis on active listening.
- Ability to multitask and prioritize duties in a busy environment.
- Flexibility to work long hours as required by the needs of the hotel.
- Professional appearance and a warm, friendly demeanor.
- Previous customer service or hotel experience is preferred, and college coursework in a related field is helpful.
Location & details#
- Location: Savannah, Georgia, United States.
- Work Modality: On-site.
- Employment Type: Full-time.
- Compensation: Paid.
About Kessler Collection
The Kessler Collection operates a series of boutique hotels, restaurants, and art galleries. Richard Kessler founded the company, which now functions as a member of the Marriott Autograph Collection. The firm maintains a presence in multiple states, including Florida, Georgia, and Colorado. Its operations include signature spas, cooking schools, and wine blending experiences.
How to get in at Kessler Collection
Applying early to the Kessler Collection gives you a distinct advantage because recruiters review the first wave of candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials while the posting is fresh. This helps you avoid the frustration of getting lost in a massive pile of late applications. You can also use Intern Insider to surface the specific recruiters behind the company roles. Reaching out directly to ask a thoughtful question about the internship or a referral often improves your response rate compared to a blind submission. It is a simple way to show you are serious about the opportunity and have done your homework on the brand.
