About the role#
The Resolutions Intern role focuses on providing customer service while managing outstanding account balances. You will work in a professional environment, handling both inbound and outbound calls to discuss account delinquency. The goal is to evaluate customer situations, negotiate repayment terms, and resolve escalated issues.
What you'll do#
- Partner with customers to identify reasons for delinquency and negotiate repayment terms.
- Research and analyze accounts using historical data before initiating contact.
- Make adjustments to customer accounts and maintain accurate notes.
- Provide customers with requested information and supporting documentation.
- Monitor system performance and troubleshoot issues as they arise.
- Process notifications and resolve failed transactions.
What you'll need#
- Currently enrolled in a four year university program as a sophomore or above.
- Pursuing a degree in Business Administration, Marketing, or Accounting.
- High School Diploma or equivalent.
- Proficiency in Microsoft Office and the ability to learn new software.
- Strong organizational skills and the ability to handle multiple priorities.
- Experience in accounting, invoicing, or collections is preferred.
- Knowledge of the transportation industry or the ability to speak Spanish is a plus.
Location & details#
- This internship is located in Oklahoma City, Oklahoma.
- The position is on-site and full-time for the Summer 2027 term.
- This is a paid internship.
About Love's Travel Stops
Love's Travel Stops is a retail company founded in 1964 by Tom Love. Based in Oklahoma City, the business operates more than 600 locations across 42 states. It focuses on travel stops, convenience stores, and truck maintenance services. The company remains family-owned and employs over 16,000 people.
How to get in at Love's Travel Stops
Applying to Love's Travel Stops early gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first before the pile grows. Being at the front of the line ensures your materials are seen while the team is still actively filling the opening. You can also improve your response rates by reaching out to the recruiters behind the company's roles directly. Intern Insider surfaces these specific contacts so you can ask about the role or a referral. This direct approach often works better than sending a resume into a general queue, as it shows you have done your research on the company.
