About the role#
Mainstay Technologies is looking for a Desktop Technician Intern to join our team in Manchester, New Hampshire. This role provides hands-on experience in client support, troubleshooting, and service delivery. You will work alongside experienced technicians to resolve technology issues and support the daily operations of our managed IT services team. This is a part-time, paid position with a rolling term.
What you'll do#
- Resolve basic technical issues regarding Windows computers, applications, peripherals, and user access.
- Troubleshoot hardware and software issues, escalating to senior team members when needed.
- Install and configure Windows computers and applications while following established setup checklists.
- Transfer user data and test workstation setups to identify and report errors.
- Provide basic user education on new equipment and software.
- Document work with detailed notes and maintain accurate time entries for all tasks.
- Manage service tickets, ensuring they contain clear summaries and correspondence.
- Maintain and validate client documentation, notifying the team when resources appear outdated.
What you'll need#
- Status as a student, recent graduate, or early-career professional in Computer Science, Cybersecurity, or a related field.
- Basic knowledge of Windows computers, hardware, software, and peripherals.
- Strong attention to detail and a willingness to learn.
- Good communication, organizational, and client service skills.
- Ability to manage tasks and follow documented processes.
- Professionalism, reliability, and punctuality.
- Preferred: Experience in troubleshooting, basic networking concepts, or customer service.
- Preferred: Progress toward an associate degree or IT certification, such as Microsoft or CompTIA credentials.
Location & details#
- Location: Manchester, New Hampshire.
- Work Modality: On-site. Travel to client sites is required, and mileage is reimbursable.
- Physical Requirements: Ability to sit for prolonged periods and lift up to 20 pounds.
- Employment Type: Part-time.
About Mainstay Technologies
Mainstay Technologies provides IT services and information security consulting to small and medium-sized organizations. Founded in 2004, the company operates out of offices in New Hampshire and Massachusetts. It employs 101 people and focuses on managed services, cybersecurity, and compliance. The firm serves clients across New England.
How to get in at Mainstay Technologies
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