About the role#
This internship supports the Command Center Scheduling team within the Paratransit division. You will help manage trip requests for the Access-A-Ride service, which provides transportation for individuals with disabilities. The team focuses on creating efficient, ADA-compliant schedules while balancing operational costs and service quality.
What you'll do#
- Create Floater routes to handle service delays and special events.
- Coordinate special event assignments and assist with road closure grids.
- Document daily activities and track modifications for reports.
- Investigate customer complaints and service issues.
- Assist with the E-hail pilot reconciliation process.
- Analyze daily trip forecasts to optimize service needs.
- Update the carrier matrix to improve service coverage and vehicle utilization.
- Develop holiday schedules and evaluate subscription customer data.
What you'll need#
- Current enrollment in an undergraduate program with a minimum 2.5 GPA.
- Preferred majors include Urban Planning or Business Administration.
- Proficiency in Microsoft Office Suite.
- Strong organizational, analytical, and communication skills.
- Ability to work independently and as part of a team.
- Capacity to work under pressure and prioritize tasks.
- Attention to detail.
- Authorization to work in the United States.
Location & details#
- Location: Long Island City, NY.
- Term: Winter 2027.
- Modality: This is an on-site position requiring a minimum of 20 hours per week.
- Compensation: This is a paid internship.
About Metropolitan Transportation Authority
The Metropolitan Transportation Authority operates a large transit network serving 15.3 million people across New York City, Long Island, southeastern New York State, and Connecticut. It consists of six agencies including subway, bus, and commuter rail systems alongside bridge and tunnel operations. The organization manages the largest bus fleet in the country and provides approximately 2.6 billion trips annually. It is a government agency based in New York City with over 21,000 employees.
How to get in at Metropolitan Transportation Authority
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