About the role#
The Assistant Director of Student Experience provides strategic and operational management for the MBA program. This role serves as the primary contact for students from the point of application through graduation. You will act as a concierge for students, ensuring they receive support in reaching their academic and professional goals while maintaining the program's reputation for high-quality service.
What you'll do#
- Lead the day-to-day academic and student-service operations for the MBA and certificate programs.
- Manage academic advising, including individualized degree planning, course scheduling, and registration.
- Monitor student academic progression to ensure timely degree completion.
- Develop and manage MBA course schedules each academic term, coordinating with university administration on classroom needs and enrollment capacity.
- Establish processes for maintaining accurate academic records, databases, and tracking systems.
- Coordinate administrative support for MBA orientation, graduation, and commencement activities.
- Plan and support professional education and networking events.
- Collaborate with faculty, academic departments, and university offices to support student success.
- Contribute to the development of goals related to student experience, retention, and graduation.
What you'll need#
- Bachelor's degree.
- Five years of professional experience.
- Experience in higher education, graduate programs, academic advising, or student services.
- Background in course scheduling, student registration, academic records, or degree audits.
- Proficiency with Microsoft Office and administrative technology.
- Ability to interpret and communicate academic policies and degree requirements.
- Strong organizational, time-management, and problem-solving skills.
- Exceptional attention to detail and ability to maintain confidentiality.
- Strong written and verbal communication skills.
Location & details#
- Location: West Chester, Ohio.
- Work Modality: On-site.
- Employment: Full-time.
- Term: Rolling.
About Miami University
Miami University is a public residential institution founded in 1809. It focuses on undergraduate teaching and offers degrees across more than 100 areas of study. The university operates a main campus in Oxford, Ohio, along with several regional locations and a center in Luxembourg. It currently serves over 15,000 undergraduate students.
How to get in at Miami University
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