About the role#
OpusClip is hiring a Customer Experience Test Automation Intern to join our team in Burnaby. This role sits within the Customer Experience department, acting as a bridge between user feedback and technical implementation. You will be the first person in a new initiative to turn real customer support tickets into automated UI end-to-end tests. By mining support conversations and bug reports, you will identify how our product is actually used and where it breaks, creating a repeatable test battery to protect our users.
This is a full-time, paid 4-month internship starting in Winter 2027.
What you'll do#
- Turn customer tickets into automated UI end-to-end tests.
- Mine support conversations and bug tickets to identify user workflows and failure points.
- Reproduce reported failures and write automated tests to prevent future occurrences.
- Map user workflows into testable moments in collaboration with the CX team.
- Document workflows to ensure they remain reusable for Product and Engineering.
- Build using Claude Code or Codex as your primary development tool.
- Help the CX team adopt AI coding habits.
- Manage the full development lifecycle by opening pull requests, responding to code reviews, following branch and merge conventions, and reporting flaky tests.
- Write up product gaps with clear customer context, business impact, and proposed priority.
What you'll need#
- Hands-on experience building and shipping projects with AI assistance.
- Ability to read Python and JavaScript/TypeScript.
- A testing mindset capable of identifying happy paths, edge cases, and failure modes.
- Strong customer empathy and the ability to view bugs from the user's perspective.
- Clear communication skills and the ability to collaborate across different teams.
- A grasp of business impact, ROI, and opportunity cost.
- The ability to break complex user workflows into discrete, testable moments.
- Majors in Computer Science or Computer Engineering.
- Curiosity or background in video editing and media is a plus.
- Proficiency with Claude Code, Codex, browser DevTools, and Git is preferred.
Location & details#
- Location: Burnaby, British Columbia, Canada.
- Work Modality: On-site.
- Term: Winter 2027.
- Compensation: CA$25 - CA$28 per hour.
About OpusClip
OpusClip is a software development company based in Palo Alto, California. Founded in 2022, it provides an AI tool for video clipping and editing. The platform converts long videos into short clips for social media use. It serves 12 million creators and businesses. The company maintains a staff of 51 to 200 employees.
How to get in at OpusClip
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