About the role#
Pathway Communications is looking for an IT Intern to join the Engineering team. This role offers hands-on experience with Microsoft 365, Azure, and Active Directory environments. You will assist with daily IT operations, user management, and security tasks to build your technical skills in a professional setting.
What you'll do#
- Assist with Microsoft 365 administration, including user, group, and license management.
- Support Exchange Online tasks such as mailbox and distribution group maintenance.
- Manage Active Directory accounts, organizational units, and password resets.
- Perform access provisioning using Role-Based Access Control (RBAC).
- Handle basic Azure tasks like resource inventory, tagging, and subscription organization.
- Troubleshoot common user issues related to connectivity, email, and device access.
- Create and maintain technical documentation, runbooks, and knowledge base articles.
- Assist with system patching, maintenance, and monitoring checks.
- Escalate incidents and provide status updates to stakeholders.
What you'll need#
- Current enrollment in an IT, Computer Science, or Engineering program, or recent graduation.
- Availability for the internship term with a reliable schedule.
- Familiarity with Microsoft 365 core concepts.
- Basic understanding of Active Directory, RBAC, and least privilege principles.
- Comfort with Windows OS fundamentals and troubleshooting.
- Strong communication and note-taking skills.
- Exposure to Azure, PowerShell, or security basics like MFA and password policies is a plus.
- Experience with ticketing tools or certifications such as AZ-900, MS-900, or SC-900 is helpful but not required.
Location & details#
- Location: Markham, Ontario.
- Modality: On-site.
- Employment: Full-time internship.
- Term: 3 to 6 months (rolling, extendable).
About Pathway Communications
Pathway Communications is an IT services and consulting firm established in 1995. The company provides communication and technology solutions to businesses of various sizes. It operates data centers in Markham, Toronto, and Montreal. The organization maintains ISO and SOC 2 certifications for its infrastructure.
How to get in at Pathway Communications
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