About the role#
The ePro team manages the Samsung.com e-commerce ecosystem. You will use real-time chat, conversational commerce, and generative AI tools to improve consumer engagement and sales. This is a full-time, paid internship.
What you'll do#
- Conduct deep-dive analyses across e-commerce business metrics.
- Review and analyze customer support tickets.
- Study website navigation funnels to understand user behavior.
- Track and analyze agent performance data.
- Identify business challenges and propose data-driven solutions.
- Work with cross-functional teams and present your findings.
What you'll need#
- Proficiency in analyzing complex datasets to find trends.
- Experience with Excel, including pivot tables and advanced functions.
- Ability to create reports and dashboards in Tableau or Power BI.
- Basic knowledge of SQL for database queries.
- A proactive approach to problem-solving.
- A bachelor's degree in progress in Business Analytics, Business Information Systems, MIS, Finance, Marketing, Operations, or Supply Chain Management.
Location & details#
- Location: Plano, Texas.
- Modality: On-site.
- Term: Rolling.
- Note: This role is not eligible for immigration sponsorship.
About Samsung Electronics
Samsung Electronics operates in the computers and electronics manufacturing industry. The company produces smartphones, televisions, semiconductors, and home appliances. It also develops medical devices and LED solutions. Founded in 1969, the organization maintains a global presence with headquarters in Suwon-Si, Gyeonggi-Do. It employs over 10,000 people.
How to get in at Samsung Electronics
Applying early to Samsung Electronics is a clear advantage, as recruiters often review candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in among the first. This timing often makes the difference between being seen and getting lost in a high volume of submissions. You can use this lead time to tailor your application to the specific technical requirements of the role. Reaching out to the right people is just as important as speed. Intern Insider surfaces the recruiters behind the company's roles, allowing you to contact them directly to ask about the position or a potential referral. A direct message often improves your response rates compared to submitting through a general portal, as it shows you have done your research on the team.
