About the role#
We are looking for students to join the Experience Team as Technical Writing Interns for the summer of 2027. You will work alongside product UX designers, researchers, and other technical writers to create content that helps our users and system administrators. This 12-week, full-time internship is an opportunity to learn how we build software and document complex workflows.
What you'll do#
- Create and maintain product documentation for end users and system administrators.
- Write and research content covering current and future software releases.
- Learn to author in various environments, with a focus on DITA and XML.
- Collaborate with development teams in an Agile environment.
- Conduct peer reviews and work with other information developers to share content across blogs, knowledge bases, and video deliverables.
What you'll need#
- Current pursuit of a Bachelor’s degree in Liberal Arts, Communications, Technical Communications, or a related field, with a graduation date of May 2029 or later.
- Ability to work full-time for 12 weeks during the summer.
- Experience or a strong interest in integrating AI into work processes, problem-solving, or decision-making.
- A solid writing sample that demonstrates your ability to research, analyze, and apply critical thinking, along with a summary of your creation process.
- Knowledge of markup languages such as DITA, HTML, XML, or SGML.
- Ability to learn technical products quickly and explain complex concepts in clear, concise prose.
- Strong research skills, including the ability to gather information through interviews and experimentation.
- Ability to manage individual assignments while working collaboratively within a team.
Location & details#
- Locations: San Diego, CA; Santa Clara, CA; West Palm Beach, FL.
- Term: Summer 2027.
- Modality: Remote, on-site, or hybrid options available depending on team needs.
- Compensation: This is a paid internship.
About ServiceNow
ServiceNow is a software development company based in Santa Clara, California. Founded in 2003, it operates as a public company with over 10,000 employees. The firm provides a cloud-based platform designed to digitize and unify organizational workflows. Its specialties include enterprise cloud services, security operations, and IT service management.
How to get in at ServiceNow
Applying early at ServiceNow provides a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the applicant pool grows large. This timing helps you stay visible in a competitive process. You can also improve your response rates by reaching out to the recruiters behind these roles directly. Intern Insider surfaces the specific people managing ServiceNow hiring, allowing you to ask relevant questions about the position or request a referral. This direct approach often proves more effective than waiting for a response from a general queue.
