About the role#
As a Customer Success Intern, you will work with the Customer Success team to build client relationships and support customer satisfaction. This role focuses on learning customer-centric strategies and contributing to the overall growth of our client base.
What you'll do#
- Support the team in engaging with clients throughout their lifecycle to drive product adoption and reduce churn.
- Assist and shadow the team during the onboarding process for new customers.
- Monitor customer accounts to identify opportunities for value and address concerns.
- Collect customer feedback and insights to help improve our products and services.
- Create and update internal Customer Success materials.
What you'll need#
- Enrollment in a degree program for Business Administration, Marketing, Communications, or a related field.
- Strong written and verbal communication skills.
- Excellent organizational skills with high attention to detail.
- Proficiency in G-Suite, Microsoft Office, or similar software.
- An empathetic and customer-oriented mindset.
- Ability to work well in a team environment.
- Previous customer service experience is a plus.
Location & details#
- Location: New York, New York.
- Modality: On-site.
- Type: Full-time, paid internship at $30 per hour.
- Term: Rolling.
About Symphony
Symphony provides communication and technology platforms for the financial services sector. The company offers tools for messaging, voice, directory management, and analytics. It supports over 1,000 institutions with data security and regulatory compliance. Founded in 2014, the firm maintains its headquarters in New York City and operates 11 offices globally.
How to get in at Symphony
Applying early at Symphony gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can be among the first to submit your materials before the applicant pile grows. Getting your application in early prevents your resume from being buried in a large queue. You can reach out to the recruiters behind Symphony roles to ask about the position or request a referral, which often improves your response rate. Intern Insider surfaces these specific contacts for you, allowing you to bypass the standard process and connect with the people actually hiring for the team.
