About the role#
As an Arbitration Strategy Project Intern for TikTok Shop, you will work within the US Operations team. You will support the team in building an intuitive and secure e-commerce ecosystem. This role involves short-term projects that provide practical experience in platform operations and strategy.
What you'll do#
- Analyze data and review feedback from users and merchants to identify common issues in platform disputes.
- Assist in documenting and improving after-sales dispute guidelines and service workflows across various categories.
- Review policies and coordinate with cross-functional teams, including Product and Operations, to improve the platform experience.
- Monitor key business metrics, flag unusual trends, and track follow-up actions.
What you'll need#
- Current pursuit of a Bachelor's or Master's degree in Business, Management, Data Science, or a related field.
- Experience in operations, program, or project management, including SOP development.
- Ability to analyze data and identify trends to support team decisions.
- Proficiency with data analysis tools like Excel or dashboards.
- Strong problem-solving skills and the ability to work with cross-functional teams.
- A proactive attitude and willingness to take ownership of tasks.
- Familiarity with e-commerce platform rules and strategic operations is a plus.
- Experience with LLM applications and an interest in AI for e-commerce is preferred.
Location & details#
- This position is based in Los Angeles, California.
- This is an on-site, paid, full-time internship.
- Applications are reviewed on a rolling basis.
- Candidates must commit to an internship period of at least 3 months.
About TikTok
TikTok operates as an entertainment provider. The company maintains a global presence with offices in cities including Los Angeles, Singapore, New York, London, and Tokyo. It employs over 92,000 people. The organization is privately held.
How to get in at TikTok
Landing an internship at TikTok requires speed because early applicants often get seen before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first. This gives you a better chance of your resume being reviewed while the team is still actively filling the position. You should aim to be one of the first people to submit your materials. Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the role or a referral. This direct approach often works better than waiting for a response from a general application queue.
