About the role#
As a Customer Experience Intern, you will support our team in maintaining customer trust during complex delivery challenges and escalations. You will work alongside the Customer Advocate Program Director to build the playbooks, templates, and communications that keep our teams aligned. You will contribute to initiatives that improve customer satisfaction, retention, and adoption while partnering with Customer Success and Support teams.
What you'll do#
- Turn lessons from past escalations into reusable playbooks, checklists, and operating standards.
- Develop and maintain templates for escalation intake, status updates, stakeholder communications, and post-escalation reviews.
- Write and edit internal updates and stakeholder communications.
- Identify gaps in current processes and recommend practical improvements.
- Research customer experience best practices and suggest new ideas.
- Gather feedback from surveys, interviews, and support interactions to distill into actionable insights.
What you'll need#
- Rising junior or senior pursuing a bachelor's degree in Business Administration or Communications.
- Curiosity about customer experience, B2B technology, and team problem-solving.
- Excellent written and verbal communication skills.
- Proficiency in Windows and Microsoft Office, specifically MS Excel.
- Passion for data analysis.
- Ability to work independently with limited direction.
- High-energy, motivated self-starter approach.
- Willingness to learn about technology.
Location & details#
- Term: Summer 2027 (May to August).
- Work Modality: Remote (Georgia, USA).
- Type: Full-time internship.
- Compensation: This is a paid position.
About Veeam Software
Veeam Software provides data management and protection services. It operates in over 30 countries and maintains its headquarters in Seattle. The company serves more than 550,000 customers, including many Fortune 500 organizations. Its work focuses on data security, backup, and recovery for hybrid and multi-cloud environments.
How to get in at Veeam Software
Applying early to Veeam Software positions gives you a distinct advantage before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, and early applicants get seen before the pile grows. Reaching out to the right person often yields better results than submitting an application into a general queue. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
