About the role#
The Customer Experience team works across the enterprise to coordinate strategy and help the company understand client needs. As an intern, you will use quantitative and qualitative insights to examine the post-sale client experience. Your work will help identify ways to improve how the company delivers value, supports customer retention, and manages renewals.
What you'll do#
- Map the post-sale client journey from initial implementation through adoption, value realization, and potential expansion.
- Document client personas, key moments, touchpoints, handoffs, and pain points.
- Review client feedback, Voice of Customer input, and business data to identify friction points and growth signals.
- Compare post-sale experiences across different business units to determine enterprise-wide expectations.
- Facilitate stakeholder interviews and journey-mapping workshops, then synthesize the results into findings.
- Create journey maps and service delivery blueprints.
- Develop a prioritized roadmap of improvement opportunities for executive review.
What you'll need#
- Current enrollment in an undergraduate program for business, marketing, communications, healthcare administration, human-centered design, or a related field.
- Experience creating journey maps, process maps, or service blueprints through coursework, projects, or previous internships.
- Experience conducting qualitative research, such as interviews or surveys, and synthesizing the findings.
- Proficiency in Microsoft Excel or other analytical tools for reviewing client or operational data.
- Ability to organize complex information and communicate clear conclusions.
- Project management skills, including defining tasks, tracking timelines, and coordinating inputs.
- Demonstrated interest in customer experience, market research, or business transformation.
Location & details#
- This is a full-time, paid internship for Summer 2027.
- The program runs from June 1 through August 6, 2027.
- The role is based in Irving, Texas, and operates in a hybrid environment.
- Participation is required for program activities, including stakeholder meetings, workshops, and an in-person orientation in Chicago.
About Vizient, Inc
Vizient, Inc. provides performance improvement solutions and services to healthcare providers across the United States. The company serves over two-thirds of acute care providers and more than one-third of ambulatory providers. It offers data, analytics, and a contract portfolio representing 156 billion dollars in annual purchasing volume. Based in Irving, Texas, the firm maintains multiple offices nationwide and employs over 7,000 people.
How to get in at Vizient, Inc
Applying early to Vizient, Inc. gives you a distinct advantage because recruiters review applications as they arrive before the candidate pool grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can submit your materials among the first. This helps you avoid the frustration of being buried in a stack of hundreds of later applicants. You can reach out directly to the recruiters behind Vizient, Inc. roles to ask about the position or a referral, which materially improves your response rates. Intern Insider surfaces these specific contacts for you, saving you the time spent searching for the right person to message. Connecting with a human being who manages the process is often more effective than relying on a cold application.
