About the role#
As a Commercial Implementation Intern, you will focus on designing, optimizing, and maintaining the workflows that enable partner onboarding, integration, and ongoing operations. You will ensure efficiency, scalability, and compliance while delivering consistent partner experiences. This role works across Zipline partner verticals and test sites to refine how our teams execute operations.
What you'll do#
- Design, develop, and implement internal business processes, such as document change management or feedback collection systems.
- Map out existing processes to understand their flow and identify inefficiencies or bottlenecks.
- Recommend solutions for continuous improvement.
- Collaborate with Product, Enterprise Systems, Customer Success, and engineering teams to implement new workflows.
- Monitor process performance, track key metrics, and report on outcomes.
- Document and maintain up-to-date process workflows, guidelines, and SOPs.
What you'll need#
- Experience in project management, operations, or related roles.
- A track record of working with product, engineering, and customer success teams.
- Strong communication and stakeholder management skills.
- Practical experience in analyzing, mapping, and reengineering workflows.
- Ability to gather, analyze, and interpret data to inform improvements.
- Strong organizational skills to manage multiple initiatives.
- Reliable vehicle access to travel to test sites.
- Willingness to travel 1-2 times to out of state commercial sites.
Location & details#
- Location: South San Francisco, California.
- Term: Winter 2027 (January 2027 to April 2027).
- Modality: Full-time, on-site.
- Compensation: $34 per hour.
- Sponsorship: Not available for this position.
About Zipline
Zipline operates an automated delivery system using robotics and autonomous technology. Founded in 2014, the company focuses on logistics for healthcare and retail sectors. It maintains a global presence with operations in countries including Rwanda and Ghana, alongside services in the United States. The organization is based in South San Francisco and employs nearly 1,900 people.
How to get in at Zipline
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