About the role#
The Guest Experience Intern supports event operations at TQL Stadium. You will help create a welcoming environment for guests and staff while gaining hands-on experience in stadium management. This role involves working an average of 25 hours per week during the 2027 MLS spring season, from February through April. You will work directly with our event staff to ensure matchdays run smoothly.
What you'll do#
- Deliver customer service to guests and staff at TQL Stadium.
- Assist with training for ticket scanners, ushers, elevator attendants, and other guest-facing staff.
- Support matchday operations, including check-in tents, the help desk, uniform management, and lost and found.
- Supervise event day staff and provide directions or updates during shifts.
- Enforce stadium rules and regulations to maintain a safe environment.
- Monitor fan behavior, address crowd control issues, and complete incident reports.
- Coordinate the distribution of food and access control supplies for staff.
- Resolve guest inquiries and challenges that arise during events.
What you'll need#
- Working towards or completion of a bachelor’s degree in business, hospitality, sports management, or a related field.
- High school diploma or GED.
- Experience in developing and presenting training materials for adults.
- Proficiency in Microsoft Office or Google Suite.
- Strong verbal and written communication skills.
- Ability to multitask and maintain organization.
- Bilingual skills in English and Spanish are preferred.
- Ability to stand, walk, and climb stairs for extended periods.
- Strong physical condition to work in various weather conditions and stadium environments.
Location & details#
- Location: Cincinnati, Ohio, at TQL Stadium.
- Modality: On-site.
- Term: Winter 2027 (February through April).
- Compensation: This is a paid internship.
- Schedule: Must be available to work the majority of TQL Stadium events, including weeknights, weekends, and holidays.
About FC Cincinnati
FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. Founded in 2015, the club joined the league in 2019. It operates as a privately held organization with a staff of over 400 employees. The team focuses on professional soccer, fan experience, and community outreach through the FCC Foundation.
How to get in at FC Cincinnati
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