About the role#
As a NOC Intern, you will provide first-level support to residential and business clients within our Network Operations Center. You will work under general supervision to resolve production network and telecommunications issues. This position involves working cross-functionally with customers, internal teams, equipment vendors, carriers, and field operations. The role is based in Victor, New York, and follows an A-shift schedule from 8am to 5pm.
What you'll do#
- Investigate, diagnose, and document trouble calls to resolve service-affecting issues across various platforms.
- Participate in a technical call queue and track issue resolution times in our ticketing system.
- Create, manage, and escalate trouble tickets as needed.
- Troubleshoot network events and outages on equipment such as IP routers, ethernet switches, and optical hardware.
- Inform customers of maintenance activities and verify service restoration.
- Develop your knowledge of our products and services through technical publications, online training, and internal programs.
- Support network maintenance activities alongside our support teams.
What you'll need#
- Current enrollment in an associate or bachelor's degree program in a technical field, such as Computer Engineering or Electrical Engineering, with network-related coursework.
- Basic knowledge of Ethernet and IP protocols.
- A fundamental understanding of layers 1-4 of the OSI model.
- Strong problem-solving skills and a detail-oriented approach.
- Excellent written and verbal communication skills.
- Ability to follow instructions, take notes, and perform tasks consistently.
- Commitment to regular, consistent, and punctual attendance.
Location & details#
- Location: Victor, New York.
- Modality: On-site.
- Employment: Full-time, paid internship.
- Schedule: This role operates within a 24/7 Network Operations Center, requiring availability for shift work and off-peak coverage.
About FirstLight Fiber
FirstLight Fiber is a telecommunications company based in Portsmouth, New Hampshire. Founded in 1999, the firm provides fiber optics, cloud services, and data center solutions to businesses and government institutions. It operates a network spanning over 25,000 miles of fiber across the Northeast and Mid-Atlantic regions. The company employs 463 people.
How to get in at FirstLight Fiber
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