About the role#
As an IT Support Intern, you will join our nine-person IT Infrastructure team to support roughly 1,000 endpoints and 200 servers. You will work alongside experienced engineers and handle real support tickets for our users. This is a full-time, paid position where you will gain hands-on experience with Microsoft 365, Windows, Intune, Active Directory, and Meraki networking.
What you'll do#
- Respond to help desk tickets via phone, email, chat, and in person while documenting each step.
- Troubleshoot Windows, Microsoft 365, and printer issues for headquarters and remote branches.
- Prepare, image, and deploy hardware using Windows Autopilot and Intune.
- Manage device returns and retirements.
- Perform account tasks like password resets, MFA re-registration, and group membership changes.
- Set up and support peripherals, mobile devices, conference room equipment, and VoIP phones.
- Maintain accurate hardware and software inventory.
- Assist with network tasks such as patching, labeling, and checking Meraki access points and switches.
- Write or update knowledge base articles and how-to guides.
- Escalate complex issues to engineers with clear notes.
- Complete a small project and present it to the team.
What you'll need#
- Current enrollment in or recent graduation from a degree or certificate program in Information Technology, Computer Science, Cybersecurity, or a related field.
- Working knowledge of Windows 10/11 and Microsoft Office or Microsoft 365.
- A basic understanding of networking concepts like IP addressing, DNS, DHCP, and Wi-Fi.
- Strong customer service skills and the ability to explain technical issues in plain language.
- Clear written communication for documentation.
- Ability to handle confidential information responsibly.
- Reliable transportation and availability for the full internship period.
- Preferred: CompTIA A+, Network+, Security+, or Microsoft Fundamentals certifications.
- Preferred: Experience in help desk, campus IT, or retail tech support.
- Preferred: Exposure to Active Directory, Intune, or Jira Service Management.
Location & details#
- This role is based on-site in Sunset Hills, Missouri.
- The internship is full-time with a rolling term.
About Grimco, Inc.
Grimco operates as a wholesale distributor for the sign industry. Founded in 1875 in St. Louis, the company provides substrates, digital print media, traffic signs, and various electrical accessories. It maintains over 65 locations across the United States, Canada, and the U.K. The company employs 704 people and focuses on supplying sign-makers without competing with them.
How to get in at Grimco, Inc.
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