About the role#
As an IT User Support Intern, you will gain practical experience supporting the technology used by our employees. You will work alongside our IT team to assist with hardware and software support, device deployment, and daily troubleshooting tasks. This role provides a foundation for building enterprise information technology skills.
What you'll do#
- Provide daily technical support for end users across Windows, iOS, iPadOS, and Android environments.
- Troubleshoot common issues with hardware, software, and peripherals like laptops, monitors, and printers.
- Build, deploy, and replace laptops, tablets, and related equipment.
- Support conference room technologies such as displays, cameras, and touch panels.
- Resolve basic wired, wireless, and VPN connectivity issues.
- Document incidents and service requests within our IT system.
- Communicate professionally with users regarding their support needs.
- Participate in various IT projects and assignments as directed.
What you'll need#
- Current enrollment in an accredited degree program for Information Technology, Computer Science, Computer Information Systems, Cybersecurity, or a related field.
- Basic familiarity with Windows and Microsoft 365 applications.
- Experience with common computer hardware and peripherals.
- A basic understanding of networking concepts is preferred.
- Strong customer service and communication skills.
- Ability to organize and prioritize multiple tasks.
- Willingness to learn new technologies and processes.
- Ability to travel by plane or car to remote sites as needed.
Location & details#
- Location: Novi, Michigan.
- Schedule: 40 hours per week.
- Modality: On-site.
- Employment type: Full time.
- Compensation: Paid internship.
- Note: Applicants must be authorized to work in the United States. We do not provide sponsorship for employment visas.
About ITC Holdings Corp.
ITC Holdings Corp. operates high-voltage transmission facilities across eight states, including Michigan, Iowa, and Kansas. The company focuses on improving grid reliability, relieving transmission congestion, and interconnecting new electricity generation. Founded in 2003 and based in Novi, Michigan, the firm is a subsidiary of Fortis. It employs over 1,400 people to support its transmission infrastructure operations.
How to get in at ITC Holdings Corp.
Applying early is your strongest move when pursuing an internship at ITC Holdings Corp. Because high-volume roles can attract hundreds of applicants quickly, Intern Insider sends an instant alert the moment a position matching your criteria is published. This helps you submit your materials before the recruiter's inbox becomes unmanageable, ensuring your resume is among the first they review. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind specific roles at ITC Holdings Corp, allowing you to send a professional inquiry or request a referral. Connecting directly with the team often leads to better response rates than relying solely on the automated application queue.
