About the role#
The Stations, Facilities, & Structures division at the MBTA manages the inspection, operation, and maintenance of all agency facilities. As a graduate intern, you will support this team by focusing on continuous improvement, efficiency, and user-centered solutions. You will receive mentorship from department leadership while working on projects that redefine how the MBTA maintains its facilities. This is a full-time, on-site internship for the Winter 2027 term (January - April).
What you'll do#
- Design and lead continuous improvement projects to meet strategic departmental goals.
- Work with cross-functional teams and stakeholders to identify improvement opportunities and implement new processes.
- Map business processes to find areas for simplification and cost reduction.
- Perform data analysis using tools like Excel or Tableau to support decision-making.
- Collect information through data sets, observations, and interviews.
- Develop project plans, standard operating procedures, executive presentations, and design artifacts such as user personas.
- Build working relationships with internal and external stakeholders.
- Participate in team meetings, fieldwork, and organization events.
What you'll need#
- Enrollment in a graduate or Master’s degree program at an accredited college or university for the duration of the internship.
- A cumulative GPA of at least 2.5.
- At least one year of professional experience in planning, operations, policy, engineering, or project management.
- At least one year of professional experience using tools that support planning, such as GIS, database management, visualization software, or graphic design.
- Coursework or experience demonstrating an interest in public transportation.
- Ability to pass a writing or spreadsheet assessment.
- Strong communication skills in English, both written and oral.
- Ability to work effectively both independently and in collaborative, diverse environments.
- Valid work authorization and a U.S. Social Security Number.
- Ability to pass a background screening, including a Criminal Offender Record Information (CORI) check and potential medical or drug screenings.
Location & details#
- Location: 10 Park Plaza, Boston, MA.
- Term: Winter 2027 (January - April).
- Work Modality: On-site, 40 hours per week.
- Compensation: $24.00 - $26.00 per hour.
- Requirements: Must be able to independently commute to assigned work locations in the Boston metro area.
About MBTA
The Massachusetts Bay Transportation Authority operates public transit services throughout the greater Boston area. Founded in 1897, the agency manages subway, bus, commuter rail, and ferry systems. It serves 175 communities and a population of 4.7 million residents. The organization maintains a workforce of 5,001 to 10,000 employees.
How to get in at MBTA
Applying early to the MBTA provides a distinct advantage because recruiters review applications before the volume of candidates becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This timing ensures your materials reach the hiring team while the queue remains short. Reaching out to the recruiters behind these roles often improves your response rates compared to submitting through a general portal. Intern Insider surfaces the specific recruiters managing MBTA openings so you can contact them directly to ask about the position or a referral. This approach helps you move past the standard application process and connect with the people making the hiring decisions.
