About the role#
The Miami HEAT is looking for an IT Service Desk Intern for the Spring 2027 term. You will work with a team of Service Desk Coordinators to provide technical support to internal users, vendors, and customers. This is a part-time, on-site role for current students.
What you'll do#
- Provide first-level help desk support to office staff and team members, including assistance with Ticketmaster technology.
- Repair hardware to reduce help desk incidents and fix times.
- Maintain laser printers and ensure Ethernet patch cabling is organized and safe.
- Use a ticket management system to track and document requests.
- Monitor and remediate software updates for desktop applications.
- Respond to security threats like viruses and malware while implementing preventative measures.
- Enforce company security settings and device compliance policies.
- Manage hardware inventory and make purchasing recommendations.
- Lead small IT Service Desk projects.
- Create and update documentation for Service Desk tasks.
- Identify issues that require escalation to other resources.
What you'll need#
- Must be a current student enrolled in school.
- Available to work at least 15 hours per week.
- Basic knowledge of Microsoft Directory Services, DHCP, Active Directory, and DNS.
- Understanding of Windows user rights, permissions, and network topology.
- Experience with Microsoft Office/O365 and Windows 7/10.
- Familiarity with the repair and maintenance of network laser printers.
- Skills in the maintenance, repair, and installation of desktops, phones, and tablets.
- Ability to work well in a team and accept feedback.
Location & details#
- This internship is located in Miami, Florida.
- The role is on-site.
- This is a paid internship.
About Miami HEAT
The Miami HEAT is a professional basketball team based in Miami, Florida. The organization joined the NBA in 1988 as part of a league expansion. It competes in the Southeast Division of the Eastern Conference. The team has won three NBA championships, including titles in 2006, 2012, and 2013.
How to get in at Miami HEAT
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