About the role#
We are looking for a Solutions Engineer Intern to help deliver reliable technical support for our dealership customers. In this hands-on role, you will own assigned support tickets from start to finish. You will manage user access, address caller ID and texting issues, and investigate automated system health alerts. You will work primarily in HubSpot, our admin tools, and our telephony platform. This is a part-time, 6-month remote internship running from December 1, 2026, to May 31, 2027.
What you'll do#
- Own assigned support tickets from start to finish, following documented procedures.
- Update requesters through approved templates and close tickets with clear internal notes.
- Add, update, and remove dealership users, set roles and permissions, assign teams, and handle password reset requests.
- Submit CNAM registrations and apply outbound Spam Likely fixes in Twilio.
- Update business and holiday hours and other pre-approved account settings.
- Investigate automated system health alerts, such as inbound call-volume drops, failed text messages, DMS integration errors, and integrations active on cancelled accounts.
- Diagnose issues, resolve those covered by procedures, and hand off clear findings when another team is needed.
- Categorize every ticket handled to support accurate reporting.
- Flag gaps in Notion procedures and draft new step-by-step guides for review.
What you'll need#
- Currently pursuing a degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent hands-on technical experience.
- Curiosity about how systems work and comfort asking questions when something is unclear.
- Strong attention to detail and the ability to follow written technical procedures carefully.
- Clear, concise written communication for customer-facing replies and internal notes.
- Strong organizational skills and the ability to manage a steady queue of tickets accurately.
- Experience with a ticketing or CRM tool such as HubSpot, Zendesk, or Salesforce is a plus.
- Basic knowledge of VoIP, phone systems, or SMS messaging is a plus.
- Experience using AI assistants like Claude or ChatGPT for research or troubleshooting is a plus.
- Interest in the automotive industry is a plus.
Location & details#
- This role is remote and open to candidates in the United States and Canada.
- The schedule is Monday through Friday, 35 hours per week, with shifts between 8:00 am and 8:00 pm EST.
- This is a paid internship.
About Numa
Numa operates in the hospitality sector by providing boutique-style accommodations across various European neighborhoods. Founded in 2019 and based in Berlin, the company manages properties that combine residential comfort with digital guest services. The organization employs a proprietary software suite to automate internal processes like room allocation and housekeeping. This technical approach allows the company to maintain operational efficiency while managing guest stays.
How to get in at Numa
Securing an internship at Numa requires speed, as early applicants often move through the process before the volume of candidates becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, ensuring you can submit your materials among the first. Applying early helps your profile get seen before the pile grows. You can also improve your chances by reaching out to the people actually hiring for these positions. Intern Insider surfaces the recruiters behind Numa's roles, allowing you to reach out directly to ask about the role or a referral. This direct approach often leads to better response rates than submitting to a general queue.
