About the role#
The Software Engineer Support Intern role offers hands-on experience with enterprise-grade production print software. You will work alongside senior engineers to diagnose, analyze, and document issues within high-performance print workflow systems. This position provides exposure to real customer environments, helping you understand how enterprise-scale software behaves in production and how support teams investigate complex issues across distributed systems.
What you'll do#
- Diagnose, analyze, and document issues within mission-critical print workflow systems.
- Gather diagnostic data and assist with issue triage.
- Contribute to clear, well-structured documentation for customers and engineering teams.
- Utilize AI-assisted troubleshooting tools and perform data analysis and log correlation.
- Develop automation and scripts for support operations.
- Support containerized deployments and cloud-hosted environments.
- Manage customer escalations and perform root cause analysis.
- Collaborate on special projects and work closely with your manager to address functional issues.
What you'll need#
- Current enrollment in an accredited college or university pursuing a degree in Computer Science, IT, Software Engineering, or a related field.
- A cumulative GPA of 3.0 or higher.
- Strong analytical and troubleshooting abilities with a focus on complex technical issues.
- Clear, disciplined documentation skills and effective technical communication.
- Hands-on server administration experience in Linux and Windows (strongly preferred) or AIX.
- A curiosity to learn and the ability to quickly adapt to new tools and workflows.
- Working knowledge of networking fundamentals such as TCP/IP and routing basics.
- Experience or interest in datastream and log analysis.
- Familiarity with scripting languages like Python, Bash, or PowerShell.
- Exposure to virtualization or container technologies such as VMware, Hyper-V, or Docker.
- Ability to successfully complete all required screenings prior to hire.
Location & details#
- Location: Boulder, Colorado, USA.
- Term: Summer 2027.
- Modality: On-site.
- Employment: Full-time internship.
- Compensation: Paid position.
About Ricoh Company, Ltd.
Ricoh Company, Ltd. is a public organization founded in 1936. Based in Ohta-ku, Tokyo, the company provides business support and technology solutions to over 1.4 million customers. It focuses on image processing and digital workplace tools to help businesses manage their operations. The firm employs more than 10,000 people globally.
How to get in at Ricoh Company, Ltd.
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