About the role#
We are seeking a Network Operations Intern to support our team in monitoring and maintaining telecom network services. You will gain hands-on experience in incident response and service assurance while learning how large-scale telecom networks operate. You will work alongside engineers and operations specialists to ensure services meet performance targets.
What you'll do#
- Develop automation for maintenance tasks using Python, Linux Bash scripting, Groovy, and Java.
- Build Artificial Intelligence use cases to shift operations from reactive to predictive models.
- Monitor network alarms and events using operational tools.
- Classify and escalate issues to the appropriate teams.
- Support incident management by tracking tickets, documenting updates, and assisting with troubleshooting.
- Analyze logs, alarms, and performance metrics to identify potential service issues.
- Support controlled remote access activities and change management processes.
- Maintain records of incidents and operational updates.
- Collaborate with engineering, security, and service teams to understand issue resolution.
- Contribute to process documentation, playbooks, and dashboard improvements.
What you'll need#
- Current enrollment in a Bachelor’s or Master’s degree program in Computer Science, Electrical Engineering, Computer Engineering, Information Technology, Telecommunications, or a related field.
- A minimum 2.7 GPA on a 4.0 scale.
- Knowledge of networking fundamentals including IP, TCP/UDP, DNS, and routing.
- Understanding of the OSI model.
- Familiarity with Linux command-line environments and Git.
- Experience with REST APIs, JSON, and authentication methods like OAuth2.
- Strong analytical, problem-solving, and documentation skills.
- Clear written and verbal communication abilities.
Location & details#
- Location: Plano, Texas.
- Term: Summer 2027 (12 weeks).
- Modality: Hybrid.
- Employment: Full-time.
- Note: This position is paid. We do not provide sponsorship for work authorization.
About Ericsson
Ericsson is a telecommunications company based in Kista, Stockholm. Founded in 1876, the firm focuses on 5G, mobile broadband, and cloud infrastructure. It maintains a global presence with over 100,000 employees. The company develops network technologies and software for communication services.
How to get in at Ericsson
Applying early is the most effective way to ensure your application is reviewed before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you stay ahead of the crowd. This timing advantage is often the difference between being seen and being lost in a large queue. You can use Intern Insider to identify the specific recruiters behind Ericsson roles, allowing you to reach out directly to inquire about the position or request a referral. Connecting with a human contact often improves response rates compared to submitting a cold application. This proactive approach shows genuine interest and helps you stand out to the hiring team.
