About the role#
The Customer Support and Repair Engineering Intern will join the team in Plano, Texas, for a 12-week summer program. This role focuses on improving network support, repair processes, and operational efficiency. You will apply your engineering knowledge to real-world challenges while developing skills in automation, data analysis, and troubleshooting.
What you'll do#
- Analyze and resolve telecommunications equipment, network, and service issues.
- Assist with repair, incident, and service-support processes.
- Use operational data to identify trends, risks, and areas for improvement.
- Build or enhance automation solutions for repetitive tasks.
- Explore practical uses for AI and machine learning in support operations.
- Test, document, and deploy tools, scripts, and new workflows.
- Maintain technical documentation, dashboards, and process records.
- Support continuous-improvement initiatives within the organization.
- Collaborate with engineering, supply, quality, and customer-facing teams.
- Prepare summaries and recommendations for stakeholders.
What you'll need#
- Current enrollment in a bachelor’s or master’s program in Telecommunications, Electrical, Computer, or Network Engineering.
- A GPA of 2.7 or higher on a 4.0 scale.
- Familiarity with programming or automation languages such as Python, JavaScript, SQL, or PowerShell.
- Interest in telecommunications networks, service assurance, and technical troubleshooting.
- Ability to analyze technical information and communicate findings clearly.
- Curiosity, strong problem-solving skills, and a willingness to learn.
- Strong written and verbal communication skills in English.
Location & details#
- Location: Plano, Texas.
- Modality: Hybrid.
- Term: Summer 2027 (12 weeks).
- Status: Full-time, paid internship.
- Note: This position does not offer visa sponsorship.
About Ericsson
Ericsson is a telecommunications company based in Kista, Stockholm. Founded in 1876, the firm focuses on 5G, mobile broadband, and cloud infrastructure. It maintains a global presence with over 100,000 employees. The company develops network technologies and software for communication services.
How to get in at Ericsson
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